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Responsibilities:
Provide bilingual technical support for itracks software applications
Liaison between external project participants and itracks Operations Department including reporting feedback from participants
Respond to participant inquiries and perform problem solving effectively and in a professional and timely manner
Perform technical calls for participant recruitment
Pursue self-development to provide top-quality customer service, and to increase itracks software products mastery and industry knowledge
Contribute to sales growth by delivering high quality technical support
Work effectively in a team environment for the good of the company as well as individuals
Essential Skills
- Reading text
- Document use
- Numeracy
- Writing
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
- Continuous learning
- Significant use of memory
Transportation/Travel Information
- Own transportation
- Travel expenses not paid by employer
- Public transportation is available
Specific Skills
- Resolve product and service related problems
- Consult with clients after sale to provide ongoing support
- Assess client's needs and resources and recommend the appropriate goods or services
- Provide input into product design where goods or services must be tailored to suit client's needs
Work Location Information
- On-site customer service
- Urban area
Work Conditions and Physical Capabilities
- Fast-paced environment
- Work under pressure
- Attention to detail
- Sitting
Security and Safety
- Criminal record check (abstract)
Products/Services
- Consulting services
- Computer software
Customers/clients
- Foreign companies
- Consumers
- Commercial establishments
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