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General Responsibilities
The Counter Sales Representative is an essential member of the airport location team and is the brand ambassador, providing the fastest, easiest, and most valued experience to our customers. This sales commissioned team member provides world class customer service and professionally and effectively sells Hertz products and services to meet the customers travel needs.
The key responsibilities and accountability are:
Effectively communicate and offer ancillary products and services to enhance customers travel experience.
Strong emphasis on selling and revenue maximization on core products such as, but not limited to, options to waive customers responsibility of damage, fuel options and vehicle upsells.
Achieve personal sales goals while supporting the goals of the team.
Work in a fast paced sales environment, providing helpful, quality service and sales, while enhancing the customers rental experience.
Provide world class customer service by managing the rentals and returns process, in compliance with Hertzs policies and procedures
Qualify and process customer rentals with accuracy and attention to detail.
Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction.
Resolve customer issues and concerns professionally using effective customer service techniques.
Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines.
Have the competitive drive and confidence to succeed in a commission-based environment.
Work in a fast paced environment with a variety of tasks. Excellent organizational and time management skills.
Essential Skills
- Reading text
- Document use
- Numeracy
- Writing
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
- Continuous learning
- Significant use of memory
Transportation/Travel Information
- Own transportation
- Own vehicle
- Willing to travel
- Valid driver's licence
Credentials (certificates, licences, memberships, courses, etc.)
- Not applicable
Specific Skills
- Access and process information
- Issue receipts and other forms
- Answer inquiries and provide information to customers
- Receive and log complaints
Work Conditions and Physical Capabilities
- Fast-paced environment
- Work under pressure
- Attention to detail
- Walking
Security and Safety
- Criminal record check (abstract)
- Driver's validity licence check
- Driving record check (abstract)
Business Equipment and Computer Applications
- Windows
- Word processing software
- Spreadsheet software
- Electronic mail
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