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POSITION SUMMARY:
The service department is a critical area for the Company. The service department must support sales and other activities as well as respond to various client and customer requirements. The Department needs to prioritize response to varying demands and adapt to continuous change. The Service Technician must ensure that highest levels of quality are delivered in a timely and cost-effective manner. The Service Technician will report to the Service Manager.
RESPONSIBILITIES:
- Represent the Company in all Service Department related matters
- Be familiar with all technological aspects relating to service
- 2-way radio
- Cellular
- Internet
- Other
- Continuous training to learn new products and product features
- Customer Service
- Deal with both internal and external customers with a friendly and helpful demeanor
- Identify customer requirements (i.e. sales, installation or service requirement)
- Assess customer needs (prioritise)
- Recommend solutions
- Ongoing customer support
- Ensure both on-site and in-shop work is completed in a timely manner
- Continually apply safe work practices
REQUIREMENTS:
- Electronics Technician certificate or diploma
- Previous bench technician experience considered an asset
SKILLS:
- Exceptional customer service skills
- Resourceful
- Self-starter and able to work with minimal supervision
- Excellent computer skills
- Good organizational skills and record keeping
EQUIPMENT USED:
- Electronic service equipment
- Ladders
- Drills
- Hand tools
- Safety equipment
TYPICAL PHYSICAL DEMANDS:
- Sitting for extended periods of time
- Work in confined spaces
- Climbing and lifting
TYPICAL MENTAL DEMANDS:
- Working in high places
- System design
WORKING CONDITIONS:
- Indoor and outdoor environment
- Work in a team environment
- May involve work on evenings and weekends
Specific Skills
- Install, Maintain And Repair Electronic Equipment
- Inspect And Test Electronic Equipment And Assemblies
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