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Food and Beverage Serving Skills
- Advise on menu selections
- Serve food and beverages, general plate service
- Present bills to customers and accept payment in cash, credit or debit cards, travellers cheques or room billings
- Describe menu items including daily specials for customers
Wine and Stewarding/Serving Skills
- Present, open, pour and serve wine in appropriate wine glassware
- Describe and advise on wine selection
Essential Skills
- Writing
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Finding information
- Continuous learning
- Significant use of memory
Credentials (certificates, licences, memberships, courses, etc.)
- Serving It Right Certificate
Additional Skills
- Address customers' complaints or concerns
- Replenish condiments and other supplies at tables and serving areas
- Enforce provincial/territorial liquor legislation and regulations
- Clear and clean tables, trays and chairs
- Customer service oriented
- Must be of legal age to mix and serve alcoholic beverages
Work Setting
- Restaurant
- Pub
Business Equipment and Computer Applications
- Point-of-sale system