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Guest Services Supervisor - Hotel

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Job Order #: 5606745

Employer Name:
Ramada Plaza Regina
Wage/Salary Info:
as per CBA
Posted Date:
# of Positions:
Employment Terms:
Full Time
Length of Employment:
Grade 12
1-2 Years
Apply By:
How to Apply?:
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Employer Name:
Ramada Plaza Regina

Employer Address:

Contact Name:
Mathew Adebogun

Contact Email:

Employer Website:


The Ramada Plaza Regina is seeking a positive, dynamic, and honest individual to assist in leading our Guest Services team. Reporting to the Guest Services Manager, this individual will work to ensure that the Front Office structure and procedures are upheld. We seek a committed leader that will display professionalism and lead by example at all times. A commitment to guest satisfaction and responding in a timely manner to guest needs is a very important aspect of this position. Previous experience working in a hotel setting is a MUST, and experience with Opera PMS is a definite asset.  Must have open flexibility with shift times.  These times will include mornings,evenings and weekends.


Skills and Abilities

Work Setting
 - Hotel
Business Equipment and Computer Applications
 - Fidelio
 - Basic computer skills (will train)
 - Internet browser
 - General office equipment
 - Computerized reservation system
 - Multi-line switchboard
Specific Skills
 - Follow emergency and safety procedures
 - Provide information about services available in the community
 - Provide general information about points of interest in the area
 - Clerical duties (i.e. faxing, filing, photocopying)
 - Keyboarding
 - Customer service oriented
 - Work with minimal supervision
 - Balance cash and complete balance sheets, cash reports and related forms
 - Investigate and resolve complaints and claims
 - Maintain occupancy statistics
 - Process telephone calls
 - Process guests' departures, calculate charges and receive payments
 - Process group arrivals and departures
 - Provide information on hotel facilities and services
 - Register arriving guests and assign rooms
 - Supervise other front desk staff
 - Take, cancel and change room reservations
 - Train staff
Essential Skills
 - Significant use of memory
 - Continuous learning
 - Computer use
 - Finding information
 - Critical thinking
 - Decision making
 - Problem solving
 - Working with others
 - Oral communication
 - Writing
 - Numeracy
 - Document use
 - Reading text
Transportation/Travel Information
 - Own transportation


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