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We are currently taking applications for a Membership Service Representative and Childminder specifically for morning, with evening and weekend shifts available for more hours. This person will report directly to Salina Marceau, Supervisor of Membership Services.
The Membership Sales & Service Representative is part of a team that ensures all key indicators of sales and customer service are met and/or exceeded. The Membership Sales and Service team ensures all members and potential members receive excellent service and accurate information, leading to an improved experience as a member of the YMCA of Moose Jaw.
The nature and scope of the Childminding position is to support the YMCAs values, mission and vision while providing excellent care to children in a safe, clean and comfortable environment, as well as, communicating to parents and children and making them feel welcome and accepted at the YMCA Health & Fitness Child Minding Facilities.
Qualifications & Requirements
- Training on and compliance to YMCA Child Protection Protocol
- Previous experience working with children
- Ability to establish and maintain harmonious relations with people of any age
- Ability to work independently, as a part of a team, organize and multi-task
- Excellent communication and inter-personal skills
- Basic computer skills
- Valid First Aid & CPR Level C
Successful candidates will be required to provide a current and satisfactory Criminal Reference Check issued no later than 1 month preceding your hire date
For a detailed job description visit www.mjymca.ca
Essential Skills
- Reading text
- Document use
- Numeracy
- Writing
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
- Continuous learning
- Significant use of memory
Credentials (certificates, licences, memberships, courses, etc.)
- First Aid Certificate
- CPR Certificate
Specific Skills
- Access and process information
- Sell merchandise
- Receive application forms
- Receive payments
- Maintain records and statistics
- Issue receipts and other forms
- Investigate complaints
- Explain the type and cost of services offered
- Arrange for billing for services
- Arrange for refunds and credits
- Answer inquiries and provide information to customers
- Perform general office duties
- Receive and log complaints
Work Conditions and Physical Capabilities
- Fast-paced environment
- Work under pressure
- Repetitive tasks
- Attention to detail
- Standing for extended periods
Security and Safety
- Criminal record check (abstract)
Business Equipment and Computer Applications
- Windows
- Word processing software
- Spreadsheet software
- Database software
- Desktop publishing software
- General office equipment
- Internet browser
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