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Required Skills/Experience:
Focus on customer experience and satisfaction
Exceptional verbal and written communication skills
Excellent organizational skills and the ability to manage multiple priorities
Adept at problem solving
High performance individual that takes initiative whenever possible
Comfort in bringing forward creative ideas and solutions
High attention to detail
Ability to work efficiently in both an individual and team environment
A positive and energetic attitude
Preference will be given to candidates who also possess:
2+ years of customer service experience
Previous experience in a software/technology support role
Post-secondary education in the form of a certificate, diploma or bachelors degree
Bilingual and able to read, write and speak Spanish proficiently
Duties Include:
Assisting clients with utilizing the core software and all integrated pieces
Troubleshooting any issues clients encounter with the software and supported hardware
Interacting with clients through call, chat and email interfaces
Delivering high-level customer service to clients in a personable, professional, and efficient manner
This position may require working weekends and late evenings.
We are open on statutory holidays for standard business hours.
Application process:
If you are interested in joining our company and are committed to succeeding, please submit your resume and cover letter. We thank all applicants for their interested, however, only those selected for an interview will be contacted.
Essential Skills
- Reading text
- Writing
- Oral communication
- Problem solving
- Decision making
- Critical thinking
- Computer use
- Continuous learning
Customers/clients
- Commercial establishments
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