Job Order Detail

Description

TCU Financial Group now has a career opportunity for a Permanent Full Time Help Desk Analyst, located in Saskatoon.  

Position Overview:
This position reports to the Manager, Technical Infrastructure and will provide front-line primary technical support to end users on various technical issues and incidents relating to hardware, software, peripherals and permissions.  This includes:

~ Performing remote troubleshooting through diagnostic techniques and pertinent questions
~ Responding to, documenting and resolving service tickets in a timely manner
~ Performing problem resolution, developing checklists for typical incidents and recommending procedural changes and controls for incident/problem prevention
~ Supporting multiple platforms including desktops, laptops, mobile devices and videoconferencing equipment

Qualifications:
~ Technical Institute Diploma/Certificate or University Degree combined with 1 - 3 years of help desk or IT support experience  
~ Understanding of computer systems, mobile devices and peripherals
~ Knowledge of user management in a windows active directory environment
~ Skilled with Microsoft Windows and Microsoft Office applications
~ Sound networking fundamentals
~ Background or understanding of IT Service Management frameworks, such as ITIL, as well as CompTIA A+ Certification would be considered an asset
~ Motivated and highly organized individual with proficient communication skills

Compensation:
An attractive compensation package is available which includes Group Benefits and a 7% matched Pension Plan.  Salary commensurate with skills and qualifications.

The Organization:
TCU Financial Group is a Saskatchewan based credit union with a staff of 110 and offices in Saskatoon and Regina.