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The Customer Service Representative (CSR) will be responsible for driving the entire administrative sales cycle from receipt of order to invoicing, while providing outstanding service to customers.
Responsibilities will include but not limited to:
*Be a positive representative of the company and its brand by conducting oneself with the highest degree of professionalism, integrity and respect
*Maintaining good relationships with new and existing customers by understanding individual customer needs and requirements
*Identification of areas of improvement on how to better accommodate new and existing customers
*Build rapport with customers through friendly, engaging communication
*Respond quickly and courteously to customer inquiries or concerns
*Accurately capture and maintain customer information
*Processing of customer credit applications in a timely manner to facilitate the sales process
*Receipt and processing of customer orders taking into consideration each customers unique requirements (pricing, shipping terms, etc.)
*Work with operations personnel to properly communicate hand-off details that will allow them to coordinate and manage customer orders (preparation of shipping documents, attendance at meetings, etc.)
*Processing of customer invoices based on sales order data entry
*Utilizing customer relationships to collect on outstanding accounts
*Assist the sales team as needed
*Work with team members collaboratively and cooperatively to achieve goals
Qualifications:
*2-3 years previous inside sales experience
*High level of accuracy and attention to detail
*Excellent verbal and written communication skills
*Able to manage time effectively, prioritize tasks and manage multiple priorities
*Experience working with Salesforce.com or similar CRM
*Experience with QuickBooks
Essential Skills
- Reading text
- Document use
- Numeracy
- Writing
- Oral communication
- Working with others
- Problem solving
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
- Continuous learning
- Significant use of memory
Specific Skills
- Access and process information
- Receive application forms
- Maintain records and statistics
- Investigate complaints
- Arrange for refunds and credits
- Answer inquiries and provide information to customers
- Perform general office duties
- Receive and log complaints
Work Setting
- Business services
Work Conditions and Physical Capabilities
- Fast-paced environment
- Work under pressure
- Attention to detail
Security and Safety
- Criminal record check (abstract)
Business Equipment and Computer Applications
- Windows
- Word processing software
- Spreadsheet software
- Electronic mail
- General office equipment
- Accounting software
- Internet browser