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Service Manager

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Job Order #: 5609358

NOC: 0621
Employer Name:
Brandt Group of Companies
Posted Date:
29-Jan-2018
Location:
REGINA
 
# of Positions:
1
Employment Terms:
Full Time
Apply By:
23-Feb-2018
How to Apply?:
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Employer Name:
Brandt Group of Companies
Contact Fax:
3067915986
Employer Website:
www.brandtjobs.com


Description

Brandt Industries is currently seeking a Service Manager for our Agricultural Products and Equipment Solutions Divisions. Responsibilities include:
    Lead the BAPL & BESL Service Reps
    Provide failure analysis reports to Engineering & Manufacturing
    Develop, deliver and maintain service training materials to Brandt Dealers
    Work with internal departments to maintain quality of product, reduce warranty costs and improve customer satisfaction
    Identify process improvement opportunities, present project plans, options and recommendations within organization and lead any teams or projects required to implement improvements
    Develop and provide all Service Bulletins
    Develop metrics and reporting to monitor overall departmental performance
    Ensure Customer Support actions are completed on the ECN process
    Establish & maintain a format for field Service reports
    Maintain an after-hours on-call program
    Manage repair costs & ensure profitability
    Contribute to Customer Support Strategy by performing other duties as required.


Qualifications:
    Exceptional communication skills
    Previous experience and/or willingness to work in high volume production management
    Experience in Metrics & Charting
    High level computer skills
    Leadership abilities
    Resource management skills and ability to handle complex issues.

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