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Plumbing & Heating Service Manager

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Job Order #: 5611950

Employer Name:
C & E Mechanical Inc
Wage/Salary Info:
Based on experience includes benefits
Posted Date:
# of Positions:
Employment Terms:
Full Time
10+ Years
Apply By:
How to Apply?:
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Employer Name:
C & E Mechanical Inc

Employer Address:
S6H 1T2

Contact Name:
Scott Kerr

Contact Phone:
(306) 693-6722

Contact Email:

Employer Website:


We are looking for an experienced Service Manager with 10 years plus of working experience in the Plumbing & Heating industry. The Plumbing & Heating Service Manager leads technicians who install, repair and maintain plumbing & heating equipment in residential and commercial buildings.

Responsible for the scheduling and supervision of technicians to effectively provide plumbing and heating service, repair and installation for customers.
Supervise and delegate service employees, which includes assisting in hiring and disciplining of employees, scheduling employees, setting work priorities,evaluating performance and supervising work assignments to ensure effective operations.
Communicate directly with customers, vendors and suppliers to ensure accurate communication of job or project status and requirements.
Responsible for organizing and dispatching service orders.
Be on-call or ensure someone is on-call for after hour calls.
Resolves customer issues and complaints to ensure customer satisfaction.
Establish and maintain a regular training program to ensure that technicians are properly trained on latest service techniques, equipment and safety procedures for equipment and general working conditions.
Observes and enforces all safety and Company rules and regulations in the performance of duties.

Must be committed to customer service and able to handle all incoming service calls, emails, and be very well organized to meet deadlines.
Excellent negotiation and communication skills.
Journeyperson Plumbing and General Gas Ticket required.
Experience with managing employees.
Experience in hydronic & forced air heating, for boilers & furnaces and have electrical and controls knowledge.
Have good written and oral communication skills and be proficient with emails, word, and excel.
Have a pleasant outgoing personality and able to fit in with our team.
Ability to pass a background check and drug screen.


Skills and Abilities

Essential Skills
 - Significant use of memory
 - Computer use
 - Job task planning and organizing
 - Critical thinking
 - Decision making
 - Problem solving
 - Working with others
 - Oral communication
Credentials (certificates, licences, memberships, courses, etc.)
 - Driver's License
 - Plumber Trade Certification
 - Provincial Gas Fitter Licence
Additional Skills
 - Estimate material and labour costs
 - Oversee apprenticeship training
 - Prepare bids
 - Prepare production and other reports
 - Recruit and hire workers and carry out related staffing actions
Workers Supervised
 - Gasfitters
 - Pipefitters
 - Plumbers
Specific Skills
 - Co-ordinate and schedule activities
 - Recommend staffing actions
 - Supervise workers and projects
 - Train or arrange for training
Type of Establishment/Work Setting Experience
 - Commercial
 - Independently owned business
 - Mechanical and service company
 - Residential
Major Work Area
 - Service


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