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Front Desk Agent

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Job Order #: 5612054

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Posted Date:
# of Positions:
Employment Terms:
Full Time
1-2 Years
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Employer Name:

Employer Address:
4801 Harbour Landing Drive

Contact Name:
Sue Toovey

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Are you looking for a rewarding career in the hospitality industry?  The Home Inn & Suites Regina Airport West is looking for a dynamic Full-Time Front Desk Agent.  The Front Desk Agent must be upbeat, friendly and customer service & sales oriented as they are the first point of contact for guests.  They are responsible for registering guests and assigning rooms, processing group arrivals and departures, taking, cancelling and changing room reservations, processing guests' departures which includes calculating charges and receiving payments, balancing cash and completing related forms. Previous Front Desk experience is required.  

This is a PERMANENT Full-time position.  Shifts will vary between 7am-3pm and 3pm-11pm and will be a combination of weekdays and weekends. Candidates must be available both Saturdays and Sundays.  *Candidates must have excellent English skills and must be legally entitled to work in Canada as the employer does not have a labour market opinion that would support a foreign worker.

The Home Inn & Suites Airport West is part of the d3h Family of Hotels. The Home Inn & Suites Regina Airport was recognized for achieving the 2017 Tourism Saskatchewan Employer of Choice Award.  We strive to provide our employees with a great work environment which in turn provides our guests with a great place to stay.  We offer employee benefits as well as an employee incentive program. For more information on our award winning family of hotels, please visit our website at

If you are interested in providing exceptional service & hospitality to our valued guests, please forward a copy of your resume to


Skills and Abilities

Work Setting
 - Hotel
Business Equipment and Computer Applications
 - Basic computer skills (will train)
 - Internet browser
 - General office equipment
 - Computerized reservation system
 - Multi-line switchboard
 - Word processing software
Specific Skills
 - Follow emergency and safety procedures
 - Provide information about services available in the community
 - Provide general information about points of interest in the area
 - Clerical duties (i.e. faxing, filing, photocopying)
 - Keyboarding
 - Customer service oriented
 - Work with minimal supervision
 - Arrange services required for guests with special needs
 - Investigate and resolve complaints and claims
 - Maintain occupancy statistics
 - Perform light housekeeping and cleaning
 - Process wake-up calls
 - Process telephone calls
 - Process guests' departures, calculate charges and receive payments
 - Process group arrivals and departures
 - Provide information on hotel facilities and services
 - Register arriving guests and assign rooms
 - Take, cancel and change room reservations
Essential Skills
 - Significant use of memory
 - Continuous learning
 - Computer use
 - Finding information
 - Job task planning and organizing
 - Critical thinking
 - Decision making
 - Problem solving
 - Working with others
 - Oral communication
 - Writing
 - Numeracy
 - Document use
 - Reading text
Transportation/Travel Information
 - Own transportation
Type of Bookkeeping and Accounting
 - Cashiering


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