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Are you looking for a rewarding career in the hospitality industry? The Home Inn & Suites Regina Airport West is looking for a dynamic Full-Time Front Desk Agent. The Front Desk Agent must be upbeat, friendly and customer service & sales oriented as they are the first point of contact for guests. They are responsible for registering guests and assigning rooms, processing group arrivals and departures, taking, cancelling and changing room reservations, processing guests' departures which includes calculating charges and receiving payments, balancing cash and completing related forms. Previous Front Desk experience is required.
This is a PERMANENT Full-time position. Shifts will vary between 7am-3pm and 3pm-11pm and will be a combination of weekdays and weekends. Candidates must be available both Saturdays and Sundays. *Candidates must have excellent English skills and must be legally entitled to work in Canada as the employer does not have a labour market opinion that would support a foreign worker.
The Home Inn & Suites Airport West is part of the d3h Family of Hotels. The Home Inn & Suites Regina Airport was recognized for achieving the 2017 Tourism Saskatchewan Employer of Choice Award. We strive to provide our employees with a great work environment which in turn provides our guests with a great place to stay. We offer employee benefits as well as an employee incentive program. For more information on our award winning family of hotels, please visit our website at www.d3h.ca
If you are interested in providing exceptional service & hospitality to our valued guests, please forward a copy of your resume to careers@d3h.ca.
Essential Skills
- Reading text
- Document use
- Numeracy
- Writing
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
- Continuous learning
- Significant use of memory
Transportation/Travel Information
- Own transportation
Specific Skills
- Take, cancel and change room reservations
- Register arriving guests and assign rooms
- Provide information on hotel facilities and services
- Process group arrivals and departures
- Process guests' departures, calculate charges and receive payments
- Process telephone calls
- Process wake-up calls
- Perform light housekeeping and cleaning
- Maintain occupancy statistics
- Investigate and resolve complaints and claims
- Arrange services required for guests with special needs
- Work with minimal supervision
- Customer service oriented
- Keyboarding
- Clerical duties (i.e. faxing, filing, photocopying)
- Provide general information about points of interest in the area
- Provide information about services available in the community
- Follow emergency and safety procedures
Work Setting
- Hotel
Type of Bookkeeping and Accounting
- Cashiering
Business Equipment and Computer Applications
- Word processing software
- Multi-line switchboard
- Computerized reservation system
- General office equipment
- Internet browser
- Basic computer skills (will train)