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Reports To
Housekeeping Manager
Summary
The Room Attendant will be responsible for providing for the comfort of guests of the hotel by ensuring that guest rooms and public areas are clean and properly presented. The Room Attendant promotes a positive image of the property to guests, and must be pleasant, friendly and able to address problems or special requests.
Core Competencies
Customer Focus
Communication
Energy & Stress
Team Work
Quality Orientation
Problem Solving
Accountability and Dependability
Operating Equipment
Ethics and Integrity
Job Duties
Efficiently cleans assigned number of rooms per day keeping within departmental standards.
Ensures all assigned service areas are clean and tidy at all times including disposing of all rubbish appropriately.
Ensures all assigned areas are kept clean, safe and hygienic.
Ensures additional cleaning programs are undertaken as directed and to the performance standards required.
Packs and replenishes trolleys to the required standard at the end of each shift, therefore minimizing lost time at the start of each shift.
Ensures housekeeping trolleys are neat and tidy at all times.
Advises Supervisor/Manager of any stock shortages, therefore minimizing delays in servicing rooms.
Responds to guests and staff inquiries, requests and complaints in a prompt and courteous manner.
Essential Skills
- Reading text
- Document use
- Writing
- Oral communication
- Working with others
- Job task planning and organizing
Transportation/Travel Information
- Public transportation is available
Work Conditions and Physical Capabilities
- Work under pressure
- Repetitive tasks
- Standing for extended periods
- Walking
- Bending, crouching, kneeling
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