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There is a career opportunity available at RONA Moose Jaw Reporting to the Management team, the Head Cashier is responsible for supporting Cashiers in providing exceptional customer service and completing all point of sale procedures. Through effective scheduling, coaching and leading by example, the Head Cashier ensures all customers needs are met prior to leaving our store. If you have a passion for customer service, are results driven and have strong leadership skills, then we have a great opportunity for you!
RESPONSIBILITIES:
Provide all RONA customers with exceptional service by supervising, training and mentoring Cashiers and Customer Assistance Personnel (CAPS)
Coach and recognize WARMTH behaviours and promote Customer Opinion Survey
Ensure appropriate front end procedures are applied to maintain transaction accuracy and inventory integrity
Pay in and cash out tills at the beginning and end of all shifts
Ensure appropriate coverage for breaks, lunches and maintain department schedules to meet customer needs
Assist Customer Service Desk team when necessary
QUALIFICATIONS:
Friendly and enthusiastic attitude
Excellent listening, communication, and interpersonal skills to foster strong customer relations
Ability to work independently, take initiative, and demonstrate flexibility by providing other team members support and leading by example
Detail oriented with strong time management and problem solving skills
Proficient computer skills
Accurate with math, currency and related cashier experience an asset
Essential Skills
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Computer use
Supervisory Experience
- Cashiers
Specific Skills
- Supervise and co-ordinate sales staff and cashiers
- Resolve customer complaints and supply shortages
- Authorize return of merchandise
- Assign sales workers to duties
Work Setting
- Retail establishment
Ability to Supervise
- 5 - 10 people
Security and Safety
- Criminal record check (abstract)