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Front Desk Agent

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Job Order #: 5616582

Employer Name:
Quality Hotel
Posted Date:
# of Positions:
Employment Terms:
Full/Part Time
Length of Employment:
Grade 12
7-11 Months
Apply By:
How to Apply?:
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Employer Name:
Quality Hotel

Employer Address:

Contact Name:
Marlene Hauck

Contact Email:


Duties include: Checking guests in and out, making reservations,handling cash and credit
cards, posting charges, answering telephone.  You must possess excellent customer service skills combined with ability to multi-task, while maintaining attention to detail. Previous experience considered an asset. Must be able to work a variety of shifts, and have an excellent attendance record.
** Must be willing to work overnight shifts**


Skills and Abilities

Work Setting
 - Hotel
Business Equipment and Computer Applications
 - Basic computer skills (will train)
 - Internet browser
 - General office equipment
 - Database software
 - Multi-line switchboard
 - Spreadsheet software
 - Word processing software
Security and Safety
 - Bondable
Specific Skills
 - Provide information about services available in the community
 - Provide general information about points of interest in the area
 - Keyboarding
 - Customer service oriented
 - Work with minimal supervision
 - Balance cash and complete balance sheets, cash reports and related forms
 - Investigate and resolve complaints and claims
 - Process wake-up calls
 - Process telephone calls
 - Process guests' departures, calculate charges and receive payments
 - Process group arrivals and departures
 - Provide information on hotel facilities and services
 - Register arriving guests and assign rooms
 - Store and retrieve luggage
 - Take, cancel and change room reservations
Essential Skills
 - Continuous learning
 - Computer use
 - Finding information
 - Job task planning and organizing
 - Critical thinking
 - Decision making
 - Problem solving
 - Working with others
 - Oral communication
 - Numeracy
 - Document use
 - Reading text
Transportation/Travel Information
 - Own transportation
Credentials (certificates, licences, memberships, courses, etc.)
 - Not required
Work Location Information
 - Urban area
Type of Bookkeeping and Accounting
 - Basic bookkeeping
 - Basic accounting
 - Basic record keeping
 - Cashiering


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