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Front Desk Agent

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Job Order #: 5616777

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Full/Part Time
Grade 12
1-2 Years
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Sue Toovey

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Are you looking for a rewarding career in the hospitality industry? The Days Inn Regina Eastgate is looking for a dynamic Full-Time Front Desk Agent. The Front Desk Agent must be upbeat, friendly and customer service & sales oriented as they are the first point of contact for guests. They are responsible for registering guests and assigning rooms, processing group arrivals and departures, taking, cancelling and changing room reservations, processing guests' departures which includes calculating charges and receiving payments, balancing cash and completing related forms.

This is a PERMANENT position with 32-40 hours/week. Shifts will vary 7am-3pm & 3pm-11pm and will be a combination of weekdays and weekends. Some 11pm-7am shifts will be required for holiday coverage.  Previous Front Desk & Sales experience will be seen as an asset.  Weekends will be required.  

The Days Inn Regina East is part of the d3h Family of Hotels. d3h Hotels Inc was recently recognized as the 2017 Tourism Employer of the Year in Saskatchewan. We strive to provide our employees with a great work environment which in turn provides our guests with a great place to stay. We offer employee benefits as well as an employee incentive program. Days Inn Regina Eastgate was awarded the 2016 distinguished Employer of Choice designation from Tourism Saskatchewan. For more information on our award winning family of hotels, please visit our website at

If you are interested in providing exceptional service & hospitality to our valued guests, please forward a copy of your resume to

*Candidates must have excellent English skills and must be legally entitled to work in Canada as the employer does not have a labour market opinion that would support a foreign worker.


Skills and Abilities

Business Equipment and Computer Applications
 - Basic computer skills (will train)
Specific Skills
 - Customer service oriented
 - Work with minimal supervision
 - Investigate and resolve complaints and claims
 - Process telephone calls
 - Provide information on hotel facilities and services
 - Take, cancel and change room reservations
Essential Skills
 - Continuous learning
 - Computer use
 - Finding information
 - Critical thinking
 - Decision making
 - Problem solving
 - Working with others
 - Oral communication
 - Document use
 - Reading text


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