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E. Bourassa & Sons is looking for a Service Writer/Receptionist in our Carlyle location.
Reports to: Store Manager
Job Duties:
Answering phone system
Paging employees on a store wide speaker system
Using a 2-way radio to contact employees
Taking and delivering messages
Greeting customer as they come in the store
Distributing incoming mail
Reconciling accounts including daily cash reconciliation
Handling repair order charges, warranty validation & claims coverages including computation of charges, submission and follow-up.
Maintain the service library with information that is current.
Maintain a clean and safe work area.
Open work orders as directed by the Service Manager and maintain control until closed and invoiced.
Follow all safety rules and regulations in performing work assignments.
Handles service department filing and records.
Completes other duties as assigned.
Skills and Abilities:
Must have outgoing, friendly personality and superior communication & customer service skills
Ability to write and work on routine reports and correspondence
Ability to negotiate customer complaints to a satisfactory resolution
Good computer skills
Knowledge of office procedures
Good organizational ability
General understanding of mechanical/technical terms is an asset
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Qualifications and Experience:
1- 2 Years Experience in Reception or Service Writer Role Preferred
Experience in working with spreadsheets
Experience working in a service department is an asset
Experience with common dealership or point of sale computer systems
Experience in working with accounts payable
Wage/Hours:
E. Bourassa & Sons offers competitive wages complete with a comprehensive benefit package and pension plan.