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OPERATIONAL MANAGEMENT:
* Design and support telecommunications infrastructure and its associated software,
including PBXs, call management systems, voice mail, interactive voice response, and video conferencing systems
* Integrate these systems with enterprise LANs, WANs, wireless LANs, and Internetbased
services and protocols
* Monitor and identify capacity and performance issues for telecom traffic to ensure
continued, uninterrupted operation of telecom systems
* Generate telecommunications usage and network traffic reports
* Configure, test, maintain, monitor, and troubleshoot end user telecommunications,
telephony, and voice/data software products
* Perform analysis, diagnosis, and resolution of telecommunications problems for end users; recommend and implement corrective solutions
* Modify and/or rearrange telecommunications systems to accommodate additional services or changes
* Assist with Inspection, testing, and maintenance of telephone lines, circuits, trunks, and associated wiring and cabling
* Research, install, update and troubleshoot Division notification and paging hardware
and software
* Research, install, update and troubleshoot classroom voice enhancement hardware and software
STRATEGY AND PLANNING:
* Plan the telecommunications strategies for company call center to ensure that efficient and effective customer interaction is achieved
* Conduct testing and development disaster recovery plans to detect faults, minimize
malfunctions, and back up systems
* Assist in developing, implementing, and maintaining policies, procedures, and training plans for telecommunication systems appropriate use
* Remain current on new products, services, protocols, and standards in support of telecom systems development and equipment procurement
* Other duties as assigned by the Supervisor, Information Technology or Superintendent, Business and Finance, Technology Services/CFO
Computer and Technology Knowledge
- Internet
- Hardware
- Networking security
- Applications - enterprise
- Communication software
- Project management software
- Programming software
- Data analysis
Essential Skills
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Finding information
- Computer use
- Continuous learning
Transportation/Travel Information
- Own transportation
- Own vehicle
Specific Skills
- Provide advice on information systems strategy, policy, management and service delivery
Work Setting
- Educational facility
Work Conditions and Physical Capabilities
- Fast-paced environment
- Attention to detail
- Sitting
Security and Safety
- Criminal record check (abstract)
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