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Accounting Software Customer Support, Training

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Job Order #: 5618408

NOC: 2282
Employer Name:
Axon Development Corporation
Wage/Salary Info:
TBD
Posted Date:
21-Mar-2018
Location:
SASKATOON
 
# of Positions:
1
Employment Terms:
Full Time
Apply By:
31-Mar-2018
How to Apply?:
This job is no longer taking applications

Application Information

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Employer Name:
Axon Development Corporation
Contact Name:
Derek Kuntz
Contact Email:
kuntz@axonsoft.com
Employer Website:
https://www.axon-employment.com/


Description

Axon Development Corporations software package is used in the transportation industry throughout North America. We are looking for outgoing, professional individuals with accounting knowledge to join our team in a Customer Support and Training role.

You will assist our clients over the phone and
internet as they learn to get the most out of
their transportation software that integrates all of their management, operations, financial and accounting information in real time.

Responsibilities:
Analyze and understand the customers questions,
suggestions, and any issues within the software;
Assist in the resolution of these questions,
suggestions and issues with the help of fellow
technical support members and programmers in an
accurate and timely manner;
Document, in detail, all information from
telephone and email conversations with customers;
Assist in the implementation of the Axon Software;
Provide software support and training to new and existing users

Skills and Specifications:
Proficient in accounting functions, including, but not limited to, bank reconciliations, sales tax remittances, general ledger accounts and entries, AR, AP, and payroll processing;
Excellent verbal and written communication skills;
Excellent time management skills;
Strong organizational skills;
Ability to prioritize tasks;
Strong team focus, including the ability to work and collaborate with others effectively

Educations and Qualifications:
Experience with other accounting packages such as Quickbooks, Simply Accounting, Accpac is an asset.
Past experience in customer service related
positions would also be considered advantageous.

This is a challenging position that involves a
range of skills and knowledge in software,
computers, transportation, and accounting  but
don't worry if you don't know it all. (None of us do!) We are looking for individuals with the right attitude and personality for the job.

 

Skills and Abilities

Computer and Technology Knowledge
 - Windows
 - Word processing software
 - Internet
 - Applications - desktop
 - Spreadsheet software
 - Office Suites
 - Electronic mailing software
 - Project management software
 - Data analysis
 - Software development
Essential Skills
 - Reading text
 - Oral communication
 - Working with others
 - Problem solving
 - Critical thinking
 - Job task planning and organizing
 - Computer use
 - Continuous learning
 - Significant use of memory
Specific Skills
 - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
 - Consult user guides, technical manuals and other documents to research and implement solutions
 - Provide advice and training to users in response to identified difficulties
 - Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Work Conditions and Physical Capabilities
 - Fast-paced environment
 - Work under pressure
 - Tight deadlines
 - Attention to detail
Security and Safety
 - Criminal record check (abstract)

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