Job Order Detail

Description

Dasro is looking for a Deskside Support Analyst for a contract role with a client in Regina.

Job duties include, but are not limited to:

Resource will be part of the day to day support team on the Productivity and Collaboration team, and will manage incidents and problems through to completion.

Qualifications:

    Versatile Deskside Support Consultant with Microsoft Office 365 experience.
    Able to support:
o    Office 365 Applications; specifically SharePoint Online, Outlook 2016
o    Office 2016
o    Windows 10
o    General hardware and software troubleshooting
    Strong problem solving skills
    Excellent documentation writing / knowledge transfer ability
    Clear written and oral communication
    Windows Powershell experience would be an asset
    Bilingual (in Canadian French) is an asset
    Hands on experience with Service Now  incidents, problems, dashboards, etc.
    Must be a self-starter with strong initiative
    High degree of drive and initiative
    Not afraid to pick up the phone or talk to clients
    Takes a role of accountability around seeing issues through to completion
    Ability to understand how to identify themes so that support resources can be created and transitioned to the Service Desk team
    Create a partnership with the Deskside and Service Desk teams to create transition to support material

If you think you meet or exceed Qualifications, are capable of the job and interested, please email your resume to Lori at Dasro Consulting.