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Vibe HCM is currently seeking a Product Support Analyst to join our Client Services team who will work well in a fast-paced and hands on environment. The successful candidate will be a self-motivated, results-driven individual who has a great attitude and a willingness to learn. The role is a busy one, where you will be responsible for reviewing issues and supporting requests from the client.
If this sounds like the Shake youve been looking for, read on.
A typical week might include things like:
Work effectively as a member of a team to respond to client reported and system reported issues using the technology tools and techniques employed by Vibe HCM
Investigate the sources of the issues reported and communicate an effective solution to the problem that will address the current need and reduce support requirements in the future
Identify additional enhancement requests and opportunities and communicate them to the Professional Services team for follow up with the client
Promote team work and collegiality in the work environment
Lead or participate in other assigned projects
Job Requirements:
Computer Science background or related fields from an accredited college or university
SQL experience mandatory
One or more years of experience supporting one or more of the following software solutions: Payroll, Open Enrollment, Time and Labor Management, HR/Benefits, Applicant/Recruitment, Onboarding or Performance Management
Working knowledge in programming; systems analysis and design; development methodology and standards
Knowledge in database technology, application design, systems development, quality assurance and computer operations