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Product Support Analyst

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Job Order #: 5618567

NOC: 2282
Employer Name:
VIBE HCM, INC.
Posted Date:
22-Mar-2018
Location:
SASKATOON
 
# of Positions:
1
Employment Terms:
Full Time
Education:
Technical/Applied Science Certificate
Experience:
1-2 Years
Apply By:
04-Apr-2018
How to Apply?:
This job is no longer taking applications

Application Information

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Employer Name:
VIBE HCM, INC.
Contact Name:
Human Resources
Contact Phone:
(306) 652-5798
Contact Email:
jobs@vibehcm.com
Employer Website:
www.vibehcm.com


Description

Vibe HCM is currently seeking a Product Support Analyst to join our Client Services team who will work well in a fast-paced and hands on environment. The successful candidate will be a self-motivated, results-driven individual who has a great attitude and a willingness to learn. The role is a busy one, where you will be responsible for reviewing issues and supporting requests from the client.

If this sounds like the Shake youve been looking for, read on.

A typical week might include things like:
    Work effectively as a member of a team to respond to client reported and system reported issues using the technology tools and techniques employed by Vibe HCM
    Investigate the sources of the issues reported and communicate an effective solution to the problem that will address the current need and reduce support requirements in the future
    Identify additional enhancement requests and opportunities and communicate them to the Professional Services team for follow up with the client
    Promote team work and collegiality in the work environment
    Lead or participate in other assigned projects

Job Requirements:
Computer Science background or related fields from an accredited college or university
SQL experience mandatory     
One or more years of experience supporting one or more of the following software solutions: Payroll, Open Enrollment, Time and Labor Management, HR/Benefits, Applicant/Recruitment, Onboarding or Performance Management
    Working knowledge in programming; systems analysis and design; development methodology and standards
    Knowledge in database technology, application design, systems development, quality assurance and computer operations

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