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The Client Support role provides clerical and administrative support to the agency including greeting clients, accepting payments, answering and placing phone calls. Use existing systems to complete daily work activities as required and provide support to agency staff within the office environment.
What youre responsible for:
- Greet clients and direct them to the appropriate agency staff.
- Act as primary telephone contact by receiving, redirecting callers and managing voicemail.
- Obtain, verify and record client information as required.
- Monitor incoming email and daily work lists and distribute appropriately.
- Proactively contact clients for numerous follow-up activities.
- Accept, process and deposit all payments.
- Provide a full range of administrative support services including filing, faxing, photocopying, incoming/outgoing mail, courier service, order/purchase supplies and other support as required.
To be successful:
You influence change and are committed to continuous improvement, in order to exceed client
expectations.
You leverage critical thinking skills to identify problems and proactively propose solutions.
Your strong communication skills allow you to clearly convey messages.
Youre an effective team player who shares knowledge to support your peers.
To join our team:
- Administrative Assistant program or administrative experience is an asset.
- General Insurance License may be required.
- Customer service experience or related business experience is preferred.