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The dispatcher's job is to schedule drivers to pick up and deliver loads to customers or vendors.
Ability to Supervise
- More than 20 people
Type of service experience
- Trucking
Dispatcher Specific Skills
- Record mileage, fuel use, repairs and other expenses
- Receive requests for emergency assistance or service
- Process and transmit information and instructions
- Operate computer-aided communications and dispatching equipment
- Maintain operator work records
- Dispatch personnel according to schedules and work orders
- Dispatch personnel as required by emergency situations
- Advise vehicle operators of traffic and other problems
- Schedule assignments and co-ordinate activities of vehicle operators, crews and equipment
- Act as liaison between customers and drivers
- Handle wake-up calls
- Troubleshoot mechanical problems
- Keep track of shipments
- Follow-up on issues with work orders
- Knowledge of cross border dispatching regulations and practices
- Knowledge of highway trucking and associated rules and regulations
Business Equipment and Computer Applications
- Electronic Mail
- Electronic scheduler
- Mapping and data visualization software (GIS)
- General office equipment
- Internet browser
- Dispatch management service software
- Monitoring and tracking software