Job Order Detail

Description

Job overview
Perform preventive and regular maintenance and repairs to all areas of the hotel. Responsible for maintaining a clean and organised maintenance shop and for the security of hotel inventory and assets such as tools, supplies, furniture, fixtures, and equipment.
At Holiday Inn Express we look for people who are welcoming and can focus on the things that really matter to our guests  and get them right every time.

Duties and responsibilities

People:
    Manage day-to-day staffing requirements, plan and assign work, and establish performance and development goals for employees. Provide mentoring, coaching and regular feedback to help manage conflict and improve employee performance.
    Educate and train all employees in compliance with governmental and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties.
    Promote teamwork and quality service through daily communication and coordination with other departments. Communicate with all hotel department heads to stay informed of maintenance needs and ensure timely responses to requests.

Guest experience:
    Understand and respond to customers needs and ensure a high level of guest satisfaction.
    Carry out preventive maintenance programme to ensure facility is maintained and in service for our guests (example: lighting, refrigeration, heating, air-conditioning, water treatment systems, etc.)

Qualifications and requirements
Responsible for maintaining the overall operation of the maintenance department and the appearance and working order of the hotel. The engineer must be able to work independently, as well as, with others.