Job Order Detail

Description

Brandt is continuing to grow and expand our business and we are looking for hard-working, creative individuals to join our Team. We are currently seeking a Temporary Parts and Service Administrator for our Engineering Products Division.



Work closely with field technicians to ensure efficient information is provided on the work orders
Answer service phone calls (transfer to appropriate parties in the service department), arrange organizational development, filing and organizing office equipment
Open, maintain and close work orders in a timely manner
Work closely with the parts department to ensure the correct segments were opened for each work order and that the correct parts are placed under the correct segment
Tracking and maintaining time for technicians and ensuring this information matches the work order
Tracking the timely completion of service requests both internal and external
Monitor Product Improvement Plans (PIPs) IPs and service bulletins
Update active hot list and product history file as required
Work with the Warranty departments on processing claims and closing WOs
Manage product improvement plans (PIP)
Work closely with the Service Manager to ensure organization of paperwork in the Service Department and develop roles as the Service Manager sees fit.

Required Skills:

Must be able to multitask and take on challenging work in a fast paced environment
Must have exceptional customer service and communication skills when dealing with both internal and external customers
Proficient in Microsoft Office (Outlook, Word, Excel)
Must be a team player that is also self-motivated
Detail oriented and organizational skills are key requirements.