This job is no longer taking applications and is displayed only for reference.
To view current postings please conduct a new search.
Thank you.
Summary: The Guest Service Agent will be responsible for providing guests with a positive first and last impression of the Hotel and will provide consistent excellent customer service. A Guest Service Agent greets and registers incoming guests, assists guests with special needs, processes guest folios and collects payment, administers and manages cash handling responsibilities, handles guest requests and concerns promptly and with courtesy, assists guests with any inquiries regarding local entertainment, restaurants or transportation, maintains efficient and effective flow of information with guests and all internal departments, handles additional duties as needed by guests or management, maintains confidentiality and interacts effectively with hotel guests and co-workers to create a positive environment.
Job Accountabilities/Responsibilities: (Abbreviated)
Checking guests in and out.
Billing and payment posting.
Entering information into documents to be sent out.
Answering phones.
Enter or alter reservations for individuals, teams and corporate groups.
Providing guests with availabilities, rates, and confirmations of reservations.
Providing information to our guests regarding amenities and our surrounding area.
Tending to all of our guests needs.
Maintain communications with other associates within the department as well as with all other departments.
Education, Experience, & Skills: (Abbreviated)
Conduct that reflects the values of Respect, Integrity, Teamwork and Entrepreneurship
Be fluent in English, both verbal and written
Experience as a Guest Service Agent/Hotel Industry an asset
Experience in cash handling
Exceptional customer service skills.
A demonstrated high level of understanding of current forms of technology and its application
Work Conditions:
Customer service environment
Light to moderate level of physical effort
High level of communication skill
Standing for prolonged periods
Only qualified applicants will be contacted
Essential Skills
- Document use
- Oral communication
- Working with others
- Problem solving
- Job task planning and organizing
- Computer use
- Continuous learning
Specific Skills
- Take, cancel and change room reservations
- Secure guests' valuables
- Register arriving guests and assign rooms
- Provide information on hotel facilities and services
- Process group arrivals and departures
- Process guests' departures, calculate charges and receive payments
- Process telephone calls
- Investigate and resolve complaints and claims
- Balance cash and complete balance sheets, cash reports and related forms
- Arrange services required for guests with special needs
- Customer service oriented
- Keyboarding
- Clerical duties (i.e. faxing, filing, photocopying)
- Provide general information about points of interest in the area
- Follow emergency and safety procedures
Work Setting
- Hotel
Business Equipment and Computer Applications
- Basic computer skills (will train)