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Guest Service Agent

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Job Order #: 5622638

Employer Name:
Hilton Garden Inn Saskatoon (Airline Hotels)
Wage/Salary Info:
$12.45/ Hour
Posted Date:
16-May-2018
Location:
SASKATOON
 
# of Positions:
1
Employment Terms:
Full Time
Apply By:
25-May-2018
How to Apply?:
This job is no longer taking applications

Application Information

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Employer Name:
Hilton Garden Inn Saskatoon (Airline Hotels)

Employer Address:
 
90 22ND ST E
SASKATOON,SK
CANADA
S7K3X6

Contact Name:
Sierra Hartman

Contact Fax:
306-244-0621

Contact Email:
sierra.hartman@hgisaskatoon.com



Description

Summary: The Guest Service Agent will be responsible for providing guests with a positive first and last impression of the Hotel and will provide consistent excellent customer service. A Guest Service Agent greets and registers incoming guests, assists guests with special needs, processes guest folios and collects payment, administers and manages cash handling responsibilities, handles guest requests and concerns promptly and with courtesy, assists guests with any inquiries regarding local entertainment, restaurants or transportation, maintains efficient and effective flow of information with guests and all internal departments, handles additional duties as needed by guests or management, maintains confidentiality and interacts effectively with hotel guests and co-workers to create a positive environment.

Job Accountabilities/Responsibilities: (Abbreviated)
Checking guests in and out.
Billing and payment posting.
Entering information into documents to be sent out.
Answering phones.
Enter or alter reservations for individuals, teams and corporate groups.
Providing guests with availabilities, rates, and confirmations of reservations.
Providing information to our guests regarding amenities and our surrounding area.
Tending to all of our guests needs.
Maintain communications with other associates within the department as well as with all other departments.
Education, Experience, & Skills: (Abbreviated)
Conduct that reflects the values of Respect, Integrity, Teamwork and Entrepreneurship
Be fluent in English, both verbal and written
Experience as a Guest Service Agent/Hotel Industry an asset
Experience in cash handling
Exceptional customer service skills.
A demonstrated high level of understanding of current forms of technology and its application
Work Conditions:
Customer service environment
Light to moderate level of physical effort
High level of communication skill
Standing for prolonged periods

Only qualified applicants will be contacted

 

Skills and Abilities

Work Setting
 - Hotel
Business Equipment and Computer Applications
 - Basic computer skills (will train)
Specific Skills
 - Follow emergency and safety procedures
 - Provide general information about points of interest in the area
 - Clerical duties (i.e. faxing, filing, photocopying)
 - Keyboarding
 - Customer service oriented
 - Arrange services required for guests with special needs
 - Balance cash and complete balance sheets, cash reports and related forms
 - Investigate and resolve complaints and claims
 - Process telephone calls
 - Process guests' departures, calculate charges and receive payments
 - Process group arrivals and departures
 - Provide information on hotel facilities and services
 - Register arriving guests and assign rooms
 - Secure guests' valuables
 - Take, cancel and change room reservations
Essential Skills
 - Continuous learning
 - Computer use
 - Job task planning and organizing
 - Problem solving
 - Working with others
 - Oral communication
 - Document use

 

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