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Overview
Glenwood Auto Service requires a full time (Monday to Friday) detail orientated individual to act as a Service Advisor in a large independent automotive repair center. This is a salary and commission based pay position (based on ARO, Parts GP %, and overall shop performance)
Responsibilities
-handling incoming phone calls
-greeting customers in a friendly manner
-assessing customer requirements
-coordinating customers service appointments
-leasing with customers to relay service progress
-coordinating the purchase and logistics of automotive parts, labor, tires, etc.
-operating point of sales equipment
-providing excellent customer service at all times
Requirements
1-3 years minimum experience in an independent automotive repair center/dealership or tire center (may consider quick lube advisors as well)
***Would possibly consider someone without experience who is positive, outgoing, friendly, and customer service oriented.
Excellent customer service skills required
Essential Skills
- Reading text
- Document use
- Numeracy
- Writing
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
- Continuous learning
- Significant use of memory
Transportation/Travel Information
- Valid driver's licence
Specific Skills
- Access and process information
- Sell merchandise
- Receive application forms
- Receive payments
- Maintain records and statistics
- Issue receipts and other forms
- Investigate complaints
- Explain the type and cost of services offered
- Arrange for billing for services
- Arrange for refunds and credits
- Answer inquiries and provide information to customers
- Perform general office duties
- Order supplies and maintain inventory
- Receive and log complaints
Work Setting
- Private sector
- Business services
Work Conditions and Physical Capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
- Manual dexterity
- Attention to detail
- Hand-eye co-ordination
- Standing for extended periods
- Walking
Security and Safety
- Bondable
- Criminal record check (abstract)
- Driver's validity licence check
- Driving record check (abstract)
Own Tools/Equipment
- Cellular phone
Business Equipment and Computer Applications
- Electronic scheduler
- Database software
Work Site Environment
- Noisy
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