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Job Requirements
High School Diploma
3 years relevant experience in a lumber retail environment
A strong knowledge of the lumber and building material industry
A thorough product knowledge in order to communicate and demonstrate technical proficiency
Must have the proven ability to listen, understand and provide a solution to meet customer needs
Experience with computer and web-based systems and ability to become proficient in Point of Sales system and estimating software
Valid drivers license
Competencies
Self-motivated and well organized
Strong interpersonal and communication skills are essential
Persistent, ambitious and a strong drive for success with proven sales results
Ability to work independently, take initiative and demonstrate flexibility
An ability to gain the confidence and respect of the customer base and sales personnel
Strong attention to detail and accuracy
Ability to prioritize and effectively execute tasks in a high-pressure environment to meet deadlines
Thorough knowledge of company procedures pertaining to sales.
Ability to read blueprints
Responsibilities
Customer Service
Ensure a high level of customer service by being friendly, courteous and helpful to all customers and staff
Develop a professional relationship with customers to build trust and loyalty towards the company
Represent the company in a professional manner and ensure that the customers are treated with the utmost respect and courtesy
Handle customer complaints in a positive and constructive manner
Establish a relationship with qualified trades people within the community so as to provide a list of those trades for prospective customers
Essential Skills
- Oral communication
- Working with others
- Computer use