Job Order Detail

Description

POSITION SUMMARY:

The service department is a critical area for the Company. The service department must support sales and other activities as well as respond to various client and customer requirements. The Department needs to prioritize response to varying demands and adapt to continuous change. The Service Manager must lead the Department by ensuring that highest levels of quality are delivered in a timely and cost-effective manner.  The Service Manager will be an active participant within the Company Management Team.

RESPONSIBILITIES:

- Represent the Company in all Service Department related matters
- Proficiency in all technological aspects relating to service including, but not limited to:
    - Wireless Communication Devices (2-way radio, Cellular, Smartphone, Satellite, etc.)
    - Wireless Data (Wireless Internet)
    - Video Surveillance
- Occupational Health and Safety
    - Administer Company Health and Safety Program
    - Administer Safety Training Programs
    - Participate with and enhance the Company OH&S Committee
    - Continually apply safe work practices
- Inventory/Resource Management
    - Management of repair part inventory levels (2-way and cellular)
    - Facilitate product procurement and logistics for service work
- Customer Service
    - Maintain continuous relations with primary clients
    - Promote the Service Department including Maintenance Agreements for primary clients
    - Schedule in-shop and field service work
    - Ensure both on-site and in-shop work are completed in a safe and timely manner
- Forecasting / Reporting
    - Objectives
    - Service volume/revenue
    - Service turn-around time
- Supplier Relations
- Maintain work area and service area cleanliness


REQUIREMENTS:

Education:
- Electronics Technician certificate or diploma (or equivalent)
- Studies in Business Management an asset

Experience:
- 3-5 years of bench/field technician experience