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Front Desk Agent

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Job Order #: 5623716

NOC: 6435
Employer Name:
Hotel Estevan
Wage/Salary Info:
$13/hour
Posted Date:
23-May-2018
Location:
ESTEVAN
 
# of Positions:
1
Employment Terms:
Full Time
Length of Employment:
At least 1 year
Education:
GED 12 - General Educational Development
Experience:
No Experience
Apply By:
27-May-2019
How to Apply?:
This job is no longer taking applications

Application Information

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Employer Name:
Hotel Estevan
Employer Address:
 
134 2ND AVE
ESTEVAN,SK
CANADA
S4A2W6
Contact Name:
Heather Langstaff
Contact Phone:
306-634-8585
Contact Email:
estevansuper8@sasktel.net
Employer Website:
super8.com


Description

Looking for a full time front desk agent for the Super 8.  This job will require 5 shifts a week.
We are looking for a long term employee who is willing to remain employed for at least one calendar year.
  Reporting to the General Manager, responsibilities include but not limited to:

-Greet customers immediately with a friendly and sincere welcome.
-Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as amenity hours and local attractions
-Demonstrate a positive and proactive attitude and be committed to providing exceptional guest care through use of initiative and empowered decision making
-Check in/check out guests in a friendly and professional manner ensuring accuracy of all information/billing
-Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results.
-Verify and imprint credit cards for authorization using electronic acceptance methods
-Handle cash, make change and balance an assigned house bank
-Post charges to guest rooms and house accounts using the computer
-Promptly answer the switchboard in a friendly, caring and courteous manner ensuring messages are recorded and promptly passed on or voicemail explained/utilized in line with property and company policy
-Liaise with Housekeeping and Maintenance regarding the availability of rooms in order to contribute to the smooth running of the property and the satisfaction of our guests
-Comply with attendance rules and be available to work on a regular basis
-Run Audit procedures
-Assist with breakfast

 

Skills and Abilities

Essential Skills
 - Oral communication
 - Working with others
 - Problem solving
 - Decision making
 - Job task planning and organizing
 - Finding information
 - Computer use
Work Setting
 - Hotel
Business Equipment and Computer Applications
 - Word processing software
 - Spreadsheet software
 - Computerized reservation system
 - General office equipment
 - Basic computer skills (will train)

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