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Thank you.
As a front desk agent you will be an integral part of a team that delivers the highest quality of service excellence. You thrive in a fast paced environment and are highly adaptive to the diverse needs of our customers. This position requires you to work days,evenings, weekends & holidays. The role is multifunctional as you will check in/out guests with utmost efficiency, accurate posting of accounts, soliciting guest feedback, taking and modifying reservations, etc.
You must be adaptable to a fast paced environment, be detail oriented, customer focused, and must be comfortable and adaptable with computers.
Qualifications
Previous Hotel Front Desk Experience preferred or Hospitality Management Certificate/Diploma
Excellent communication & organizational skills
Professionalism
Comfortable with computer programs and software
Ability to multi task and work well under pressure
Ability to problem solve
This is a permanent full time position as long as you have open availability all year round.
Essential Skills
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Finding information
- Computer use
- Significant use of memory
Credentials (certificates, licences, memberships, courses, etc.)
- Front desk agent certification
Specific Skills
- Take, cancel and change room reservations
- Register arriving guests and assign rooms
- Provide information on hotel facilities and services
- Process group arrivals and departures
- Process guests' departures, calculate charges and receive payments
- Process telephone calls
- Process wake-up calls
- Investigate and resolve complaints and claims
- Balance cash and complete balance sheets, cash reports and related forms
- Customer service oriented
- Keyboarding
- Provide general information about points of interest in the area
- Provide information about services available in the community
- Follow emergency and safety procedures
Work Setting
- Hotel
Business Equipment and Computer Applications
- Multi-line switchboard
- Computerized reservation system
- General office equipment
- Internet browser
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