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Duties and Responsibilities
1.Use proper greeting, smile and eye contact with the guests and coworkers
2.Follow company policies and procedures.
3.Know and follow the company and brand standards
4.Check in and check-out of guest rooms. Accommodates special requests whenever possible.
5.Assists in preregistration and blocking of rooms for reservations.
6.Thoroughly understand and adheres to proper credit, cash handling policies and procedures.
7.Understands room status and room status tracking.
8.Knows room locations, types of rooms available, and room rates.
9.Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
10.Coordinates room status updates with the housekeeping department by notification housekeeping of all check outs, late checkouts, early check-ins, special requests, and day use rooms.
11.Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
12.Knows how to use front office equipment.
13.Performing cashier related functions like posting charges to guest accounts
14.Follows procedures for issuing and closing safe deposit boxes used by guests.
15.Uses proper telephone etiquette.
16.Reads and initials the pass-on log and bulletin board daily. Is aware of daily activities and meetings taking place in the hotel.
17.Attends department meetings.
18.Reports any unusual occurrences or requests to the manager or assistant manager.
19.Knows all safety and emergency procedures, is aware of accident prevention policies.
20.Maintains the cleanliness and neatness of the front desk area and lobby.
Essential Skills
- Reading text
- Writing
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
- Continuous learning
Transportation/Travel Information
- Public transportation is available
Credentials (certificates, licences, memberships, courses, etc.)
- Not applicable
Specific Skills
- Take, cancel and change room reservations
- Supervise other front desk staff
- Secure guests' valuables
- Register arriving guests and assign rooms
- Provide information on hotel facilities and services
- Process group arrivals and departures
- Process guests' departures, calculate charges and receive payments
- Process telephone calls
- Process wake-up calls
- Perform light housekeeping and cleaning
- Maintain occupancy statistics
- Investigate and resolve complaints and claims
- Balance cash and complete balance sheets, cash reports and related forms
- Arrange services required for guests with special needs
- Work with minimal supervision
- Customer service oriented
- Keyboarding
- Clerical duties (i.e. faxing, filing, photocopying)
- Provide general information about points of interest in the area
- Provide information about services available in the community
- Follow emergency and safety procedures
Work Setting
- Motel
- Hotel
Type of Bookkeeping and Accounting
- Cashiering
- Basic record keeping
- Basic accounting
Business Equipment and Computer Applications
- Database software
- Computerized bookkeeping systems
- Computerized reservation system
- Internet browser
- Basic computer skills (will train)
- Hotel Soft
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