Job Order Detail

Description

JOB DESCRIPTION
The primary function of this position is to: order stock, oversee customer/supplier returns
(incorrect, damaged or returned stock), as well as product research, pricing and customer order
entry. The primary goal of this position is to: drive customer satisfaction by ensuring all
customer requests are handled in an accurate, efficient and courteous manner.
MAIN RESPONSIBILITIES
-Assist customers with product orders, returns and warranties.
-Research, price and order specialty products.
-Data entry, including Purchase Orders from the warehouse.
-Verify receiving reports for accuracy.
-Contact suppliers regarding product returns and credits.
-Locate product-pricing issues.
-Assist the Order Desk and Account Managers in placing orders and rectifying issues.
-File Purchase Orders, credit notes and debit memos.
-Schedule in-town supplier pick-ups.

QUALIFICATIONS
-Working knowledge of basic office equipment, computers, internet, e-mail and various
software applications.
-Efficient and accurate keyboarding/data-entry skills.
-Exceptional organizational and time management abilities.
-Effective listening, verbal and written communication skills.
-Understanding of Accounts Payable processes.