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PC Support Officer

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Job Order #: 5626908

Employer Name:
City of Prince Albert
Posted Date:
# of Positions:
Employment Terms:
Full Time
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Employer Name:
City of Prince Albert

Contact Name:
IT Manager - PAPS

Contact Email:

Employer Website:


The Prince Albert Police Service is seeking a highly knowledgeable individual responsible for providing technical support at all skill levels within the Organization.  The PC Support Officer reports directly to the IT Manager.

Principle Duties & Responsibilities:
Repair and maintain computers.
Participation in on call rotation.
Account and access management.
Extraction and management of surveillance video from many disparate systems.
Receive, process and complete all requests for surveillance video in a timely manner.
Travel within city limits to pick up or access surveillance systems and archive to media.
Process the video requests using quality control processes to ensure accuracy.
Archive surveillance video to permanent media.
Maintain and repair servers, network infrastructure, and support remote site locations.

Required knowledge base and skillset:
Experienced understanding of computers and computer repair.
Experienced understanding of Microsoft Operating Systems, installation, configuration, and updating.
Experienced understanding of Microsoft Windows application installation, configuration, and updating.
Excellent documentation and writing skills.
Excellent communication skills.
Ability to learn independently.
Ability to work under pressure and strict timelines.
Excellent scheduling and co-ordination of timelines and projects.
A+ certification.
Network + certification.
Additional Microsoft certifications.
Experienced understanding of Active Directory and OUs.
Ability to maintain confidentiality and use tact when dealing with all materials and situations.
Ability to learn, understand, and navigate different interfaces from disparate surveillance manufacturers.
Thorough understanding of CODECs.

For a full job description please visit


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