Job Order Detail

Description

Lloydminster Co-op is looking to fill the full-time position of IT Support Administrator.

Position Summary:
The IT Support Administrator position reports directly to the VP Finance.  This position is an integral member of the team and is focused on providing reliable computer and network system related components.  The position will provide necessary documentation and training to users; an advanced level of support and troubleshooting; and provide input into the Association technology plans and initiatives and assist in the effective and efficient implementation of them.  

Job Duties:
* Troubleshoot, test, repair, monitor and maintain computer and network systems
* Maintain servers and e-mail services and ensure backups of same are completed and can be effectively restored
* Provide technical support, computer training, and advice to staff; assist with orienting new staff
* Administer and maintain end user accounts, permissions, and access rights
* Provide on-demand support and resolve emergency issues by providing support and problem resolution for computer and network related failures or operational deficiencies.  When down-time is experienced outside normal working hours, there may be on-site visits required
* Assist in developing or modifying information technology policies and procedures and ensure they are adhered to by staff
* Provide input into technology plans and projects; assist with implementation and provide appropriate reporting during and at the close of assigned projects
* Assist in development of adequate controls and reporting processes to meet operational and service requirements
* Other duties as assigned

Education and Experience:
3-5 years of prior experience in a similar position and a post-secondary diploma from a recognized institution, specifically related to information technology and/or computer systems.

Valid and Insurable Class 5 Drivers license

Satisfactory Criminal Record is required