Job Order Detail

Description

Responsibilities:

Sells parts to customers and builds customer relationships by correctly identifying parts needed, taking orders, creating invoices, billing out freight, and collecting payment. Inputs lost sales (e.g. due to no stock) into Karmak business system.

Increases sales and decreases obsolete stock by making suggestions, up-selling products and advising customers on product applications

Stocks shelves and reports stock levels. Maintains counter and store area and may assist in putting up displays. Participates in annual parts inventories, clean-up and preparation work.

Sources parts for select customers by phoning suppliers and competitors. Seeks technical information regarding new & current products and orders merchandise within established limits.

Accepts returned goods from customers for a credit

Deliver parts to external customers when required.

Qualifications:

2 to 3 years of Agriculture or heavy-duty truck & trailer parts experience to ensure the ability to identify

2+ years with front line sales and customer service

Prior parts sourcing or purchasing of products an asset

Customer service focus & ability to build relationships

Able to up-sell products to customers

Strong numbers orientation, attention to detail

Organized, sets priorities, meets deadlines

Basic computer knowledge with ability to learn in-house systems

Knowledge of Karmak business system preferred

A team player, shows initiative, and a continual learner attitude

Able to lift 50 pounds without assistance

Forklift license or ability to achieve an asset