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We're a Saskatoon based Sports Tech company seeking a highly-motivated Client Success Manager to join our growing team.
Your duties will include:
- Setup / on-board new accounts (performing product training calls and online presentations)
- Assisting existing clients with marketing and outreach initiatives
- Maintain and build new client relationships
- Handle and direct product support inquires
- Updating help and training materials
- Acting as a personable, friendly and engaging initial point of contact for our clients
- Outreach to prospective new clients
An ideal candidate will:
- Be passionate and knowledgeable about sports
- Experience with account management / phone based client management
- Have a passion for people & customer - always offering the highest level of support
- Be highly organized with great attention to detail
- Possess excellent written and verbal communication skills
- Take ownership of accounts, adopting a proactive approach to solving customer problems
- Have above average computer skills
- Enjoy working in a fast-paced team environment
- Be experienced using CRM software and/or customer support software, such as Zoho, Salesforce or Zendesk
- Be able to perform online presentations
- 2 years of client support experience, ideally in the tech or real estate industries
- Some post-secondary education
We offer employees:
- A fast paced & challenging working environment with room for advancement
- Competitive salaries with benefits
- Flexibility
- Early Leave on Fridays (usually 3:30pm)
Essential Skills
- Reading text
- Writing
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
- Significant use of memory
Additional Skills
- Provide basic information to clients and the public
- Maintain records
- Data entry
Specific Skills
- Schedule and confirm appointments
- Obtain and process information required to provide services
- Answer, screen and forward telephone calls
Work Setting
- Business services
Work Conditions and Physical Capabilities
- Fast-paced environment
Business Equipment and Computer Applications
- Windows
- Word processing software
- Spreadsheet software
- Electronic scheduler
- Presentation software
- Internet browser
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