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Position: Hotel Front Desk (PT)
Start Date: ASAP
Super 8 by Wyndham Regina is seeking hotel front desk agents.
Must be available evenings, weekends and holidays.
The position starts as part-time, but may increase hours depending on availability and job performance.
Qualifications:
Previous front desk/hotel experience an asset
- Exposure to hotel PMS: Opera, Synxis, ChoiceCentral, Micros, Five Star and Roomsy.
Other Qualification:
- Customer service
- Office experience
- POS and/or Cashier Experience
- Shift open/balance/close
- Experience with QuickBooks, Sage or other accounting software will be a great asset.
- Grade 12 or equivalent
- Accounting education.
Candidates with hotel experience are strongly encouraged to apply. Candidates who are accustomed to using standard Retail POS or accounting system are also encouraged to apply.
While we appreciate everyone's resume, we may not be able to answer all of them.
Essential Skills
- Reading text
- Document use
- Numeracy
- Writing
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
- Continuous learning
- Significant use of memory
Transportation/Travel Information
- Own transportation
- Own vehicle
Specific Skills
- Train staff
- Take, cancel and change room reservations
- Supervise other front desk staff
- Store and retrieve luggage
- Secure guests' valuables
- Register arriving guests and assign rooms
- Provide information on hotel facilities and services
- Process group arrivals and departures
- Process guests' departures, calculate charges and receive payments
- Process telephone calls
- Process wake-up calls
- Perform light housekeeping and cleaning
- Maintain occupancy statistics
- Investigate and resolve complaints and claims
- Exchange foreign currency
- Balance cash and complete balance sheets, cash reports and related forms
- Arrange services required for guests with special needs
- Work with minimal supervision
- Customer service oriented
- Keyboarding
- Clerical duties (i.e. faxing, filing, photocopying)
- Provide general information about points of interest in the area
- Provide information about services available in the community
- Follow emergency and safety procedures
Work Setting
- Hotel
- Hospitality industry
Work Location Information
- Urban area
Type of Bookkeeping and Accounting
- Cashiering
- Basic record keeping
Business Equipment and Computer Applications
- Word processing software
- Spreadsheet software
- Multi-line switchboard
- Database software
- Computerized bookkeeping systems
- Computerized reservation system
- General office equipment
- Internet browser
- HMI
- Fidelio
- Focal Point
- Five Star
- Hotel Soft