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Customer Support Representative
(Work At Home, Full-time, Part-time, Contract)
We are diligently searching for dynamic Customer Support Representatives to establish an instant rapport with customers and provide a premium experience to every customer on every call.
As a Representative, you would handle inbound phone calls from customers troubleshooting and resolving advanced technical issues, assisting with account information, educating customers on purchasing information, specific content or account authorization. You would also process refund requests, provide promotion song and video code troubleshooting while supporting one of the largest technology companies in the world.
What we are looking for:
One (1) year call center experience or face to face customer service experience
High School Graduate or GED
Keyboarding skills at a minimum of 35 wpm.
Availability to work a schedule which may include varying shifts, weekends and/or holidays.
Self-management skills to work independently in a home office location.
Ability to thrive in a dynamic and evolving remote Team environment.
What you bring:
Equipment specifics will be dependent upon program assignment.
What we offer:
Career Pathing and Advancement Opportunities
Competitive salary: $13.25 per hour
Monthly performance incentives
Health insurance (Eligibility requirements must be met)
We do not hire in: Nova Scotia, New Brunswick, Ontario, Quebec
Are you ready to join this amazing Team?
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Essential Skills
- Reading text
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Computer use
- Continuous learning
Credentials (certificates, licences, memberships, courses, etc.)
- Not required
- Not applicable
Specific Skills
- Access and process information
- Answer inquiries and provide information to customers
- Receive and log complaints
Work Setting
- Business services
Work Location Information
- Remote location
Work Conditions and Physical Capabilities
- Fast-paced environment
- Work under pressure
- Repetitive tasks
- Attention to detail
Security and Safety
- Criminal record check (abstract)
Own Tools/Equipment
- Computer
- Internet access
Business Equipment and Computer Applications
- Windows
- Word processing software
- Spreadsheet software
- Desktop publishing software
- Mac OS
- General office equipment
- Internet browser
Work Site Environment
- Confined spaces
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