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Maintain an inventory of vacancies, reservations and room assignments. Register arriving guests and assign rooms. Compile and check daily record sheets, guest accounts, receipts and vouchers.
Present statement of charges to departing guests and receive payment. This is a part time job for evenings and weekends.
Essential Skills
- Oral communication
- Working with others
- Problem solving
- Critical thinking
- Finding information
- Computer use
- Continuous learning
Transportation/Travel Information
- Own transportation
Specific Skills
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Process group arrivals and departures
- Process guests' departures, calculate charges and receive payments
- Process wake-up calls
- Investigate and resolve complaints and claims
- Balance cash and complete balance sheets, cash reports and related forms
- Work with minimal supervision
- Customer service oriented
- Clerical duties (i.e. faxing, filing, photocopying)
- Provide general information about points of interest in the area
Work Setting
- Hotel
Security and Safety
- Bondable
Business Equipment and Computer Applications
- Basic computer skills (will train)