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Storage Specialist

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Job Order #: 5628352

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Posted Date:
# of Positions:
Employment Terms:
Full Time
Grade 12
1-2 Years
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Employer Name:

Contact Name:
Ryan Martens

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Primary responsibilities are to assist the Site Manager in the efficient operation of one or more locations. Duties include maximizing sales & occupancy, controlling delinquencies, required custodial and minor maintenance functions and perform other duties as assigned.

- Provide outstanding customer service by helping customers with their storage needs
- Assist reservation & walk-in customers in renting storage units, understanding & completing the lease terms
- Consult, sell and up sell merchandise such as boxes, tape & other appropriate products that meet their needs
- Ensure the appearance of the property is customer ready by cleaning units, sweeping, mopping, removing debris, wiping windows, snow removal, etc. Ultimately ensure property appearance is safe, clean & welcoming
- Work in one or more locations, independently or with others
- Conduct regular physical storage unit inspections and ensuring each unit is secure or ready to rent. Reports maintenance requirements to management
- Act as a liaison between consumers & management for all rental related components including trends, feedback, missed opportunities & potential issues
- Collect funds, post payments & assist in collecting past due accounts
- Conducts welcome, collection & other types of calls. Document notes in the computer system
- Work closely with Manager to receive training & coaching when needed
- Consistently applies company philosophy, policies & procedures
- Perform other duties as required

- Passion for sales & customer service excellence, demonstrates the ability to "go the extra mile"
- Minimum one year or customer service and/or sales experience
- Ability to communicate effectively, including handling telephone calls efficiently & relaying messages accurately
- Basic understanding of computer systems & exposure to computers desirable.


Skills and Abilities

Work Conditions and Physical Capabilities
 - Repetitive tasks
 - Work under pressure
 - Fast-paced environment
Business Equipment and Computer Applications
 - Internet browser
 - General office equipment
 - Electronic mail
 - Windows
Security and Safety
 - Criminal record check (abstract)
Essential Skills
 - Significant use of memory
 - Continuous learning
 - Computer use
 - Finding information
 - Job task planning and organizing
 - Critical thinking
 - Decision making
 - Problem solving
 - Working with others
 - Oral communication
 - Writing
 - Reading text
Transportation/Travel Information
 - Valid driver's licence
 - Own vehicle
 - Own transportation


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