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Thank you.
Due to the promotion of one of our team members, we are looking for someone to join our Service Team!
If you get personal gratification from delivering exceptional customer service we have a position for you!
Primary responsibilities of this position include:
Communicate customers maintenance and repair needs to technicians
Maintain and build customer rapport
Book appointments and schedule work to technicians
Maintain the highest level of customer service
Strong communication skills are required
Full-time position: Tuesday - Saturday
Scott Campbell Dodge offers a competitive pay plan and benefits package.
Essential Skills
- Reading text
- Document use
- Oral communication
- Working with others
- Critical thinking
- Job task planning and organizing
- Computer use
- Continuous learning
Specific Skills
- Access and process information
- Maintain records and statistics
- Investigate complaints
- Explain the type and cost of services offered
- Answer inquiries and provide information to customers
- Receive and log complaints
Work Setting
- Business services
- Retail and wholesale distribution center
Work Conditions and Physical Capabilities
- Fast-paced environment
- Work under pressure
- Attention to detail
- Standing for extended periods
Security and Safety
- Basic security clearance
Own Tools/Equipment
- Cellular phone
Business Equipment and Computer Applications
- Electronic mail
- Electronic scheduler
- Database software
- General office equipment
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