Job Order Detail

Description

Service Desk Analyst
Service Desk Analysts are the single point of contact for all IT service requests and provide front line user support for mission critical health care systems.  As a Service Desk Analyst, you will be responsible for resolving technical problems, IT service requests and inquiries through phone calls and emails within given time constraints determined by service levels.

This role does require shift work, meaning you will be required to work a planned day/evening and on-call shift rotation.  To better serve our customers, current start and end times range between 6:30 am  9:00 pm seven days a week, but these hours could change as our customers business needs change.  Our team also shares a standby after-hours rotation to ensure 24/7 operations and support to the Health Regions.


What are we looking for?
The successful candidate will possess exceptional interpersonal, written and verbal communication skills and thrive in a dynamic, technology driven environment.  Proven experience and skills in effective communication, problem solving, and documentation standards are also required.

Some of the IT specific knowledge we are also looking for you to bring would include:
-ITIL service delivery concepts
-LAN/WAN concepts
-Personal Computer experience; above average keyboarding skills
-Windows Operating Systems, Microsoft Office Suite, various off the shelf workstation software(s)
-Service Level Agreement process and concepts

Typically, the knowledge and skills required for this position would be attained through the completion of a post-secondary diploma or degree program in computer science (however other equivalent educational disciplines may be considered).

**In order for your application to be considered for this role please apply online at : http://www.ehealthsask.ca/careers/**