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Maintain customer and supplier accounts.
Requisition supplies and materials. Ensure appropriate merchandise is ordered and
properly presented to maximize sales and profits.
Ensure merchandise is priced correctly and competitively.
Resolve work-related problems and prepare and submit progress and other reports.
Determine merchandise and services to be sold, implement price and credit policies,
locate, select and procure merchandise for resale and resolve customer complaints.
Resolve problems that arise, such as customer complaints and supply shortages.
Monitor the level of customer service and satisfaction and take action as required to
address issues.
Essential Skills
- Reading text
- Document use
- Numeracy
- Writing
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
- Continuous learning
- Significant use of memory
Additional Skills
- Prepare work schedules
- Order merchandise
- Hire and train or arrange for training of staff
Supervisory Experience
- Grocery clerks and shelf stockers
- Elemental sales occupations
- Cashiers
Specific Skills
- Supervise and co-ordinate sales staff and cashiers
- Sell merchandise
- Resolve customer complaints and supply shortages
- Prepare reports on sales volumes, merchandising and personnel matters
- Maintain specified inventory
- Authorize return of merchandise
- Assign sales workers to duties
Work Setting
- Retail establishment
Ability to Supervise
- 3 - 4 people
Work Location Information
- On-site customer service
Work Conditions and Physical Capabilities
- Handling heavy loads
- Combination of sitting, standing, walking
- Walking
Security and Safety
- Basic security clearance
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