Job Order Detail

Description

SCICs deep rooted values system on Innovative Thinking, Team Work and Community and Accountability to Ourselves and Others serve as the foundation to ensure results are achieved.

The successful candidate must be a team player, able to both lead and collaborate, with a reputation for integrity and a focus on service excellence and innovation in their work.

WHAT YOU'LL DO:

Reporting to the Customer Service Office Manager, this position is responsible for the following:
Provide training and leadership to adjusting staff on SCIC programs, initiatives and customer service techniques.
Provide daily coaching and monitor work assigned to adjusting staff.
Ensure accuracy and completeness of inspections and corresponding documentation.
Perform all types of claims/inspections which requires the individual to climb bins.
Become directly involved in fieldwork dealing with dissatisfied customers or problem situations.
Conduct field training and ensure staff is aware of policy and procedure changes.
Assist the Manager with the recruitment and selection of adjusting staff.
Make recommendations to the manager as to the content of performance evaluations for adjusting staff.
Attend meetings and training sessions to keep updated on corporate and agricultural changes.
Participate as a member of the sales team for the annual sale of the Crop Insurance program.

Please visit our website for a complete description.