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Thank you.
The Wireless Age is one of SaskTels largest privately-owned dealers now with 13 locations in Saskatchewan! Our team members are people like YOU motivated, passionate, honest and hardworking. We arent offering just a job. We are offering a career!
We will depend on you to make sure that our customers have an exceptional experience by:
Gathering customer information by asking questions in order to diagnose and troubleshoot handset issues and recommend the best solution.
Complete assigned warranty service requests within the guidelines of company policy.
Perform basic troubleshooting and diagnostics to determine when a product requires service and/or repair as well as advising customers on various service programs, return procedures, servicing options and creation of RMA orders.
Providing instructions and training to internal and external customers on the proper use of device features.
Answering phone calls with a professional, courteous and friendly manner.
Monitor and respond to email and voice mail messages daily
Staying up to date with the latest and greatest in wireless technology
Requirements:
Knowledge of the wireless communications industry is an asset, but we are more interested in your positive attitude and drive to succeed
Excellent technical and problem solving skills
Ability to maintain a high degree of accuracy and attention to detail
Must be able to work in a fast-paced, continually changing work environment
This position is full-time and starts immediately, with the opportunity to work with some of the best people in the business. We are pleased to offer the following:
Comprehensive earnings package
Merchandise discounts
Comprehensive medical and dental benefits
Disability benefits and group life insurance
Opportunity for growth, professional development and internal promotion
You're tech savvy and like dealing with people? Apply now!
Essential Skills
- Reading text
- Document use
- Numeracy
- Writing
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
- Continuous learning
- Significant use of memory
Specific Skills
- Access and process information
- Receive payments
- Maintain records and statistics
- Issue receipts and other forms
- Explain the type and cost of services offered
- Arrange for refunds and credits
- Answer inquiries and provide information to customers
- Perform general office duties
- Receive and log complaints
Work Setting
- Business services
Work Conditions and Physical Capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Attention to detail
Business Equipment and Computer Applications
- Windows
- Word processing software
- Spreadsheet software
- Electronic mail
- Presentation software
- Mac OS
- General office equipment
- Accounting software
- Internet browser
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