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Holiday Inn Hotel & Suites is looking for a reliable Guest Services Representative. Experience is an asset, however, the employer is willing to train the right individual. Applicant must have a professional appearance and manner as well as outstanding customer service skills. Applicant must have excellent communication skills, both written and oral. Must also be a self motivated and well organized individual, as well as able to work with minimum or no supervision. Knowledge or background on IHG systems and procedures would be an asset. MUST BE WILLING AND AVAILABLE TO WORK ANY SHIFTS INCLUDING WEEKENDS AND NIGHT AUDIT.
Essential Skills
- Reading text
- Document use
- Numeracy
- Writing
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
- Continuous learning
- Significant use of memory
Transportation/Travel Information
- Own transportation
- Public transportation is available
Specific Skills
- Take, cancel and change room reservations
- Store and retrieve luggage
- Register arriving guests and assign rooms
- Provide information on hotel facilities and services
- Process group arrivals and departures
- Process guests' departures, calculate charges and receive payments
- Process telephone calls
- Process wake-up calls
- Perform light housekeeping and cleaning
- Investigate and resolve complaints and claims
- Balance cash and complete balance sheets, cash reports and related forms
- Arrange services required for guests with special needs
- Work with minimal supervision
- Customer service oriented
- Keyboarding
- Clerical duties (i.e. faxing, filing, photocopying)
- Provide general information about points of interest in the area
- Provide information about services available in the community
- Follow emergency and safety procedures
Work Setting
- Hotel
Business Equipment and Computer Applications
- Computerized reservation system
- Basic computer skills (will train)