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Guest Service Agent/Night Auditor

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Job Order #: 5631307

Employer Name:
FOUR POINTS BY SHERATON REGINA
Wage/Salary Info:
11.50
Posted Date:
10-Jul-2018
Location:
REGINA
 
# of Positions:
1
Employment Terms:
Full/Part Time
Experience:
0-6 Months
Apply By:
11-Jul-2018
How to Apply?:
This job is no longer taking applications

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Employer Name:
FOUR POINTS BY SHERATON REGINA

Employer Address:
 
2415 Dewdney Avenue
REGINA,SK
CANADA
S4R8R2

Contact Email:
fd.manager@fourpointsregina.com



Description

Front desk associate/ Night Auditor provides outstanding service while performing the daily activities of the Front Desk. This includes the completion of check in & checks out, taking reservations, answering phones and handling various guest inquiries, and provides excellent customer service to the guest, always eager to make the guest's stay as memorable as possible.
Able to work Weekends, and Holidays and
Night audit shifts as well.

 

Skills and Abilities

Security and Safety
 - Bondable
Specific Skills
 - Provide general information about points of interest in the area
 - Clerical duties (i.e. faxing, filing, photocopying)
 - Customer service oriented
 - Arrange services required for guests with special needs
 - Investigate and resolve complaints and claims
 - Maintain occupancy statistics
 - Process wake-up calls
 - Process telephone calls
 - Process guests' departures, calculate charges and receive payments
 - Process group arrivals and departures
 - Provide information on hotel facilities and services
 - Register arriving guests and assign rooms
 - Store and retrieve luggage
 - Take, cancel and change room reservations
Essential Skills
 - Continuous learning
 - Computer use
 - Job task planning and organizing
 - Decision making
 - Oral communication
Type of Bookkeeping and Accounting
 - Cashiering

 

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