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Thank you.
Our new Universal Banker role will be the face, character and heart of our banks. We are looking for an enthusiastic, driven individual who enjoys meaningful conversation and supporting others.
Do you
Find it easy to initiate and maintain conversation?
Truly enjoy lending a hand and empowering those around you?
Feel comfortable using new technology and digital tools?
Want to make a new step in your customer-focused career?
If you answered Yes! to any of these questions, you may just be the perfect Universal Banker for our Scotiabank community! We will empower and provide you with all the tools you need to succeed as a Universal Banker. Training on digital tools and basic sales skills will be included.
The Universal Banker will be the first person that the customer interacts with when entering the branch. They will act as a lobby manager; ensuring customers are appropriately triaged and/or assisted.
This includes:
Understanding customers mindset when entering the branch, their needs, and being empathetic;
Educating customers about personalized sales and service options that align to their needs;
Building customer confidence with digital channel capabilities;
Fulfilling simple sales transactions;
Processing day to day transactions; and
Resolving customer concerns.
As a member of the Branch team, the Universal Banker is responsible for contributing to the Branchs overall success by meeting defined targets for both service excellence activities and sales goals. They will contribute to the Branchs sales targets by identifying and fulfilling simple sales opportunities to increase sales, revenue, and cross-sell with new and existing customers. This includes opening day-to-day accounts, fulfilling pre-approved credit opportunities, and working closely with the Branch Advice team to ensure the optimal experience for customers. Knowledge and experience in banking are not necessary, however they are strong assets.
Essential Skills
- Working with others
- Problem solving
- Critical thinking
- Computer use
- Continuous learning
- Significant use of memory
Transportation/Travel Information
- Own transportation
Specific Skills
- Provide information to clients
- Promote financial products and services
- Process banking transactions
- Open and close personal and commercial accounts
Work Setting
- Banking
Work Conditions and Physical Capabilities
- Fast-paced environment
Business Equipment and Computer Applications
- Windows
- Spreadsheet software
- Electronic mail
- General office equipment
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