Job Order Detail

Description

The Guest Services Manager reports directly to the General Manager and is responsible for creating leaders and fostering the Marriott culture within the Front Office department.  The Guest Services Manager must ignite the human spirit by creating unrivaled hospitality experiences fueled by fun, enthusiasm and compassion that challenge each person to unlock their own potential.
The Guest Services Manager is responsible for the successful operation and administration of the Front Office and coordination and organization of the overall hotel.   The Guest Services Manager must ensure that all hotel aspects are continually balanced, while focusing on providing exceptional customer satisfaction by continually training.  All hotel operations must be executed at the highest level of professionalism and courtesy.  The Guest Services Manager must drive results through effective training, coaching, leading, motivating, empowering and following through with all the associates.  The Guest Services Manager must ensure maximization of profitability by controlling expenses and yielding the highest RevPar possible.  The Guest Services Manager must ensure that our associates and our customers are treated with the utmost respect at all times since they are the key to our success.